How to Initiate a Refund, Return or Exchange:

• Go to our Return Centre, enter your order number and email or phone number to start the return.

To be eligible for a return or refund, please adhere to the following guidelines:

• Returns: If for any reason you or your pups aren't 100% satisfied with the product(s), we are happy to accept return requests within 14 days of delivery; Please notify us with a photo and/or video of the item(s) and if they meet our elegibility criteria we will be happy to offer a refund upon arrival of the returned product. To be eligible for a return, the product must be in its original, clean and unused condition, including all original packaging and tags. We recommend trying products on your pet indoors and ensuring they are clean and dry beforehand.

• Refunds: If your item is damaged/faulty upon delivery, please upload a photo and/or video of the damaged product(s) within 5 business days along with a description of the damage/fault, and we will be happy to offer a refund if we deem it has not been tampered with. We do not accept returns on damaged/faulty products.

* Please note that products purchased from the sales section are non-refundable.

• Exchanges: We do not offer conventional exchanges. Please feel free to return any unwanted products within 14 days and make a separate purchase for the new item(s). Please refer to the returns policy on how to make a return.

Return Solution

Once we’ve received your item(s) back at our office, a refund to the original payment method will be processed (we aim to do this within 10 working days of being received). Unless an item is deemed faulty/damaged (we must be notified of this within 5 business days). 

If there are any issues with your return or you have any other questions, free to reach out to us at info@tailtales.com, our customer service team is happy to provide assistance.

Return Shipping & Logistics

Return shipping costs are the responsibility of the customer. You may ship the item(s) back to our office using your preferred courier.

We'll process a full refund once we confirm the returned product has been received and is in good condition.

We suggest using a tracked shipping method. Please retain your proof of postage as a safeguard, as we cannot be held liable for any return packages lost in the mail.