物流政策

Shipping & Delivery

At TailTales, we believe your pets deserve the very best—even if it has to travel a little further to get to them! 

Estimated Delivery Times

We work hard to get your order processed and out the door as quickly as possible. Here is what you can expect:

  • Order Processing: 1–3 business days (Quality checks & packing).

  • Standard Shipping: 7 – 15 business days.

  • Total Delivery Window: Most customers receive their TailTales goodies within  2-3 weeks.

Note:

*During peak holiday seasons or high-demand periods (like the holidays or major sales), shipping times may be slightly extended. We appreciate your patience!

**We currently only ship and sell within the United Kingdom🇬🇧 

Not in the UK? Stay tuned! We are working hard behind the scenes to bring TailTales to other countries very soon. Join our newsletter and be the first to know when we launch in your region. 

 

Tracking Your Order

Once your order has been whisked away by our couriers, you will receive a Shipping Confirmation email containing your tracking number.

How to track:

  1. Locate your tracking number in your email.

  2. Enter it into [Order Tracking ].

  3. Please allow 3–5 days for the tracking information to update in the system after you receive your code.


Shipping Details

Please ensure all of your shipping details are 100% correct before placing the order.

TailTales is not responsible if incorrect or missing shipping information is provided at checkout. We will not process any refunds in such cases.

TailTales is responsible for delivering items to the shipping address provided at checkout. We are not liable if the item is lost or stolen after being marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.

If you've made a mistake with the shipping address or want to change/cancel an order, please email us within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept changes or cancellations.

Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity.


Taxes & Duties

All applicable customs and import duties, fees, and taxes are the responsibility of the customer. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (less shipping) after it has been successfully delivered back to our warehouse.